If you're already an owner, visit our Owner Center for information and services customized for you and your exact vehicle. To get in touch with our Customer Assistance Center (CAC), please call 1-800-955-9007.
No-Charge Scheduled Maintenance
For the first three years or 36,000 miles,¹ all standard maintenance on a 2009 Saab vehicle, such as tire rotations and oil changes, at no extra charge when serviced at an authorized Saab dealership.
OnStar. Standard for one year on all Saab vehicles.²
OnStar is a safety and security system that helps keep you on course, protected and connected on the road. From a minor inconvenience to a major collision, a live, trained Advisor is there to help.
Four-year/50,000-Mile Bumpter-to-Bumper Limited Warranty.
If any part of your Saab vehicle covered under this warranty is found to have a manufacturing defect in materials or workmanship occurring during normal use, the manufacturer will make the appropriate corrections free-of-charge (parts and labor) with no deductible, for four years or 50,000 miles.³
Roadside Assistance Program
Response, security and convenience of the 24-hour Roadside Assistance Program is available for a period of four years or 50,000 miles.³
Courtesy Transportation
During the warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses will be available under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available.
Service and Warranty Q&A's
Q: I've heard that Saab is under new ownership. What happens
to my Saab vehicle warranty and no-charge scheduled
maintenance?
A: Saab vehicle coverage will be unchanged. Saab vehicles will continue
to be covered by current warranty and service plans, and customers should continue to have their vehicles serviced at Saab dealerships.
Q: If the dealer I used to go to is no longer in operation, where should I go for service?
A: The Dealer Locate feature on saabusa.com will help you locate the nearest authorized service locations. You can also contact the Saab Customer Assistance Center at 800-955-9007 for guidance.
Q: If my dealer is no longer in operation and the next closest Saab dealer is farther away, where should I go for service?
A: If your vehicle requires normal scheduled maintenance under the no charge maintenance program or warranty repairs, the Dealer Locate feature on saabusa.com will help you locate the nearest authorized service locations. If your vehicle cannot be driven, call Roadside Assistance at 800-852-9001.
Q: If my dealer is no longer in operation, can I take my Saab to a GM dealer for scheduled maintenance and warranty service?
A: No. If your vehicle requires normal scheduled maintenance under the no-charge scheduled maintenance coverage or warranty repairs, the Dealer Locate feature on saabusa.com will help you locate the nearest authorized service location. If your vehicle cannot be driven, call Roadside Assistance at 800-852-9001.
Q: Is Saab considering creating new service-only points?
A: Saab is constantly exploring ways to make the ownership process as convenient as possible for current and future Saab owners. Strategically located authorized providers who deliver only warranty and maintenance services are one of the ideas being investigated. Note: A few states have statutes that prohibit or restrict having service only points.
Q: Can I get copies of my service records?
A:Customers should attempt to contact the dealership via phone, written correspondence or in person. Service records are the property of the dealership and Saab does not maintain copies of repair orders.
Q: Will parts continue to be available for my Saab vehicle?
A:Yes, Saab genuine parts will continue to be available through your authorized Saab dealer and authorized service point. This includes models: 900, 9000, 9-2X, 9-3, 9-5, and 9-7X.
¹Whichever comes first, provided the service is performed within 2,000 miles of the recommended service interval. See dealer for details.
²Call 1-888-4ONSTAR (1-888-466-7827) or visit onstar.com for details and system limitations.
³Whichever comes first. See dealer for details.
No-Charge Scheduled Maintenance
For the first three years or 36,000 miles*, all standard maintenance on a Saab vehicle, such as tire rotations and oil changes, at no extra charge when serviced at an authorized Saab dealership.
OnStar, Standard for one year on all Saab vehicles**
OnStar is a safety and security system that helps keep you on course, protected and connected on the road. From a minor inconvenience to a major collision, a live, trained Advisor is there to help.
Four-year/50,000-mile Bumper-to-Bumper Limited Warranty
If any part of your Saab vehicle covered under this warranty is found to have a manufacturing defect in materials or workmanship occuring during normal use, the manufacturer will make the appropriate corrections free-of-charge (parts and labor) with no deductible, for four-years or 50,000 miles.***
Five-year/100,000-mile Transferable Powertrain Warranty
General Motors will warrant each 2008 model year passenger car and light-duty truck for five years, or 100,000 miles with no deductable, whichever comes first, from the original in-service date of the vehicle, for warrantable repairs which are required as a result of defects due to material and/or workmanship to the Powertrain components as listed on the Warranty page.
Roadside Assistance Program
Response, security and convenience of the 24-hour Roadside Assistance Program is available for a period of fiver years or 100,000 miles.****
Courtesy Transportation
Coinciding with the Transferable Powertrain Warranty coverage periods, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program*** if your vehicles requires warranty repairs. Several transportation options are available. Refer to your Owner's Manual for details, including reservation of rights, or consult your dealer/retailer.
Service and Warranty Q&A's
Q: I've heard that Saab is under new ownership. What happens
to my Saab vehicle warranty and no-charge scheduled
maintenance?
A: Saab vehicle coverage will be unchanged. Saab vehicles will continue
to be covered by current warranty and service plans, and customers should continue to have their vehicles serviced at Saab dealerships.
Q: If the dealer I used to go to is no longer in operation, where should I go for service?
A: The Dealer Locate feature on saabusa.com will help you locate the nearest authorized service locations. You can also contact the Saab Customer Assistance Center at 800-955-9007 for guidance.
Q: If my dealer is no longer in operation and the next closest Saab dealer is farther away, where should I go for service?
A: If your vehicle requires normal scheduled maintenance under the no charge maintenance program or warranty repairs, the Dealer Locate feature on saabusa.com will help you locate the nearest authorized service locations. If your vehicle cannot be driven, call Roadside Assistance at 800-852-9001.
Q: If my dealer is no longer in operation, can I take my Saab to a GM dealer for scheduled maintenance and warranty service?
A: No. If your vehicle requires normal scheduled maintenance under the no-charge scheduled maintenance coverage or warranty repairs, the Dealer Locate feature on saabusa.com will help you locate the nearest authorized service location. If your vehicle cannot be driven, call Roadside Assistance at 800-852-9001.
Q: Is Saab considering creating new service-only points?
A: Saab is constantly exploring ways to make the ownership process as convenient as possible for current and future Saab owners. Strategically located authorized providers who deliver only warranty and maintenance services are one of the ideas being investigated. Note: A few states have statutes that prohibit or restrict having service only points.
Q: Can I get copies of my service records?
A:Customers should attempt to contact the dealership via phone, written correspondence or in person. Service records are the property of the dealership and Saab does not maintain copies of repair orders.
Q: Will parts continue to be available for my Saab vehicle?
A:Yes, Saab genuine parts will continue to be available through your authorized Saab dealer and authorized service point. This includes models: 900, 9000, 9-2X, 9-3, 9-5, and 9-7X.
*Whichever comes first, provided the service is performed within 2,000 miles for the recommended service interval. See dealer for details.
**Call 1-888-4ONSTAR (1-888-466-7827) or visit onstar.com for details and system limitations.
***Whichever comes first. See dealer for details.
****Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Saab and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
On February 23, 2010, General Motors Company expects to transfer control and ownership of the SAAB brand to SAAB Cars North America, Inc., an affiliated company of Saab Spyker Automobiles. Once that transfer is complete, personal information about SAAB customers collected prior to February 23, 2010 will be shared with SAAB Cars North America, Inc. whose privacy statement is available here. To opt-out of being contacted for marketing purposes by SAAB Cars North America, Inc., click here.
